Hive Help Centre
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What mi should fill in first after mi join Hive?
Add yuh name, age, gender, dating preferences, city or parish, an at least one photo. About me, prompts, interests an lifestyle details a extra ways fi help people get fi know yuh.
How mi sign in wid an email code?
Enter yuh email an ask fi a verification code. Type or paste di six-digit code; Hive check it automatically. If yuh need fi, tap Verify when all six digits in. Ask fi a new code if di old one expire.
Why Hive ask fi location access?
Location help find people near yuh. Yuh profile show general location information, not yuh exact coordinates. Yuh can choose locations in di Discover filters too.
How mi manage notifications?
Go to Profile → Account fi change push an email preferences. Yuh phone settings must allow Hive notifications too.
Discover
How Discover work?
Discover show eligible people based pon yuh profile an preferences. Scroll fi read a profile, like somebody fi show interest, or pass fi move on. Unu match when unu both like each other.
Weh mi change mi dating preferences an filters?
Use Edit profile fi who yuh interested in, an Filters pon Discover fi age, distance an other preferences. Some advanced filters need Hive Plus.
Why mi nuh see any more profiles?
Yuh might see everybody weh available in yuh area already, or yuh filters might too narrow. Try a wider distance or fewer filters, check yuh profile ready, an come back later.
What a Second Look?
Second Look bring back di last eligible person yuh pass. Free accounts get a daily amount; Hive Plus give unlimited Second Looks, once fi each person. A profile might no longer available.
What a Spark?
A Spark show yuh interest clearly an mek yuh full profile visible in di person's Sparks tab. Tap Spark pon Discover an confirm before yuh send it. Di app show yuh weekly amount; a Spark nuh guarantee a match.
What New here mean?
New here mark somebody weh recently get dem profile ready fi Discover. A temporary label dat, not a verification badge.
Likes an Chats
What happen when mi like somebody?
A like show interest. If dem like yuh back, unu match an can chat. Free accounts get a daily amount a likes; Hive Plus give unlimited likes.
How mi see who like mi?
Open Likes You fi see who interested. Free accounts can reveal one eligible like each week; Hive Plus let yuh see di full list. Sparks stand out so yuh can spot dem easily.
When mi can send a message?
Yuh can chat after unu match. Open Messages fi send text, photos, GIFs or voice messages. Yuh can reply to or react to individual messages too.
Why a voice message can expire?
Voice messages can expire after yuh start listening. Use Keep while it available if yuh waan save one. Di message show di current playback or expiry status.
Mi private notes shared wid mi match?
No. Private notes a fi yuh own reminders bout a conversation. Open di chat's add menu an choose Private note.
What a saved replies?
Saved replies let yuh reuse messages weh yuh type often. Open di chat's add menu, choose Saved replies, an pick a reply fi put in di message box.
What different between ending a chat an unmatching?
End chat let yuh close a conversation wid a message an a limited reading time weh di app show. Unmatch remove di connection. Use Block or Report if yuh have a safety concern.
What Quiet Mode do in a chat?
Quiet Mode mute notifications fi dat conversation. Yuh can turn it on or off from di chat menu without unmatching.
Profile
How mi manage mi profile photos?
Tap di camera pon yuh profile image fi add, crop, reorder, remove or choose yuh main photo. Keep at least one photo fi Discover; clear photos help people recognise yuh.
Mi can update mi profile after mi join?
Yes. Go to Profile → Edit profile. Some identity details might lock after yuh set dem. Yuh can add optional details later.
What Profile strength measure?
It show how much a yuh profile yuh fill in. Joining give yuh a 20% starting point, an more photos an details carry it towards 100%. It separate from verification an nuh measure matches.
How mi find what missing from mi profile?
Tap Complete your profile fi show di items left, then tap Add fi fill one in. Di card start closed an disappear when yuh profile reach 100%.
What a profile verification?
Verification a selfie review yuh can choose fi get a trust badge. Start from di verification card pon Profile. An orange checkmark seal mean verified; a gray X seal mean not verified. A badge nuh guarantee how somebody behave.
What Boost do?
Boost give yuh profile extra visibility fi a limited time. Open Boost your profile fi see availability, di timer an results. Boost a Hive Plus benefit an nuh guarantee likes or matches.
Stay safe
How mi report somebody?
Use di flag or report option pon a profile or in a chat, choose a reason, an add helpful details. Reports confidential; di person nuh get told who report dem.
What mi should do if somebody mek mi uncomfortable?
Stop engaging an use Block or Report from di available safety menus. If yuh in immediate danger, contact local emergency services.
How mi stay safer when mi meet somebody?
Meet in public, tell somebody yuh trust weh yuh a go, an arrange yuh own transport. Never send money or sensitive information to somebody yuh just meet.
Privacy
What other people can see pon mi profile?
Dem can see di public details an photos yuh choose fi share. Use Profile → Privacy fi manage di available location an online-status visibility settings. Yuh email an private notes nuh public profile information.
Hive show mi exact location?
No. Profiles use general city, parish, country or approximate distance information. Yuh exact coordinates nuh show pon yuh public profile.
What a Doze Mode?
Doze Mode hide yuh profile from Discover fi a time while yuh tek a break. Set a duration in Privacy an come back when yuh ready. It nuh delete yuh account.
What a Vanish Mode?
Vanish Mode a Hive Plus privacy option fi browse while yuh profile stay hidden from people yuh never like. Yuh can manage it in Privacy.
Account
What a Hive Key?
A Hive Key a passkey weh let yuh sign in wid yuh device's fingerprint, face recognition or screen lock. Manage yuh keys in Account settings. Yuh can still sign in wid an email code.
What a Two-Factor Authentication?
Two-Factor Authentication add an authenticator-code step when yuh sign in. Set it up in Account settings an keep access to yuh authenticator app.
What a Hive Plus?
Hive Plus include seeing who like yuh, unlimited likes, extra Sparks, Second Look, advanced filters, Vanish Mode, travel options an Boost. Open Hive Plus fi current benefits, prices an availability.
How mi restore or cancel Hive Plus?
Use Restore purchases in Hive Plus if a purchase missing. Manage or cancel renewal through di App Store or Google Play account weh yuh use fi subscribe. Deleting Hive nuh cancel a subscription.
How mi tek a break or delete mi account?
Use Doze Mode or di pause option fi tek a break. Delete account in Account settings remove yuh account an profile permanently. Cancel any store subscription separately.
Contact Hive support
Yuh need help wid yuh account?
Email di team wid a short description an di email address linked to yuh account. Nuh include passwords or sign-in codes.